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ps2mint
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Texts - delayed arrival

Hi 

Recently transferred and now got WiFi calling set up. When I text another Virgin Mobile number via WiFi  call, my texts can take up to an hour to arrive which is not good enough. I get poor signal where I live so rely on WiFi calling. I’m still within my 14 day cooling off period so will have to move if this isn’t sorted which I don’t really want to do!

Tried to phone customer services but have been waiting for ages in a queue.

Does anyone have any suggestions? I am using an iPhone 11 if that makes a difference.

Many thanks!

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David_Bn
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Re: Texts - delayed arrival

Good Afternoon ps2mint,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your services over the Wi-Fi calling option.

 

How have things been looking since your post on Friday? Have you been able to speak to our team?

 

Kindest regards,

 

David_Bn

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ellis246
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Re: Texts - delayed arrival

Been having the same issue also on WiFi call texting at home. any solution?

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ps2mint
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Re: Texts - delayed arrival

There’s no solution I’m afraid. Virgin don’t want to admit that there is an issue so I left and changed provider. Texts through WiFi calling are no longer an issue!

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