Virgin Media Community

[gwRing]

Text messages from VM have the date and time replaced with the word "null". Hiw do I get VM to correct this so that I know when an engineer is coming out?

[Tom_W1]

Hi @gwRing thanks for your post here, although we're sorry to hear of your concerns raised regarding the text message.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!

Many thanks

[Paulina_Z]

Hi @gwRing,

Thank you for coming back to us via Private Message. I'm glad I was able to assist with your query and confirm a few details for you.

If you have any other issues going forward, please let us know and we'll be happy to investigate this further for you.

Thank you.