Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
205 Views
Message 1 of 5
Flag for a moderator

Text messages not coming through

Hi since declining a new contract ( not due till march 2021) with virgin mobile my text messages are not coming through. Everything else works fine and I've followed all the help advice online. My husband is on virgin mobile and his service is fine. Anyone got any advice. 

0 Kudos
Reply
Highlighted
  • 39
  • 5
  • 3
On our wavelength
183 Views
Message 2 of 5
Flag for a moderator

Re: Text messages not coming through

Is WiFi calling enabled on your phone? Which model of handset are you using?

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
181 Views
Message 3 of 5
Flag for a moderator

Re: Text messages not coming through

Samsung A50 yeah wifi calling is enabled on my phone 

0 Kudos
Reply
Highlighted
  • 39
  • 5
  • 3
On our wavelength
176 Views
Message 4 of 5
Flag for a moderator

Re: Text messages not coming through

Virgin seem to have a problem with texts over WiFi calling. I signed up to them and had to rely on WiFi calling as the signal was poor where I lived. Texts did come through eventually but sometimes after a 12 hour wait.

Are you able to switch WiFi calling off and see if that makes texts arrive?

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
142 Views
Message 5 of 5
Flag for a moderator

Re: Text messages not coming through

The signal is very weak here too. I tried turning wifi calling off yesterday but only for about 15 minutes, nothing came through. I'll try it off for longer today and let you know if it worked. 

Thanks 

0 Kudos
Reply