Virgin Media Community

[Andygeezer]

Can someone explain why I cannot send a text to multiple people (created a group to enable this) It states service is not activated on network.

If I send just to one people then it's fine so doesn't make sense why sending to multiple people can't be performed.

Any ideas how to resolve this please?

[Megan_L]

Hi Andygeezer,

Thanks for using the forums to get this issue with your mobile texting services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Can I ask what make and model handset you have please? 

Can you use WhatsApp to create the group?

Do the messages have any pictures, thus turning them into an MMS message?

Thanks,

Megan_L