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Martin2345uk
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Message 1 of 11
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Text from Virgin saying "3 incorrect PIN attempts"...?!

I got a text from VirginMedia today saying:

 

We've locked your voice mailbox after 3 incorrect PIN attempts. Please try again later, or reset your PIN by calling customer services.

 

I have never tried to access my voicemail with a PIN so what on earth is this?

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enlli
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Message 2 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Maybe somebody has tried to access your mailbox from their phone, they would need a PIN

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin2345uk
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Message 3 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

I did wonder? But what does it mean when it says the have locked my voice mailbox?
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BenMcr
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Message 4 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Mobile voicemail is protected by a PIN when you access them from another line, or from your own device when roaming outside of the UK

https://www.virginmedia.com/help/virgin-mobile-voicemail
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I work for Virgin Media - but all opinions posted here are my own
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enlli
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Message 5 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

What happens when you dial it?

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Martin2345uk
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Message 6 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

It just lets me listen to my messages as normal!
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Megan_L
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Message 7 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Hi Martin2345uk, 

Thanks for using the forums to get this issue with your voicemail services looked into, I am sorry if this has been causing some confusion. I would be more than happy to look into this for you.

So from reading your thread, you've received this message, however when you try to call your voicemail it's not actually locked at all - is that right? 

Are you abroad at the moment? 

Thanks,

Megan_L

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Martin2345uk
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Message 8 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Hi Megan, yes you are correct. No, I am not abroad.
Thank you
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Laurie_C
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Message 9 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Hi Martin2345uk,

 

Many apologies for my delayed response. Are you still able to access your voicemail? Have you had any more texts about incorrect PIN attempts?

 

Kind regards,

Laurie

Laurie_C
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Martin2345uk
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Message 10 of 11
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Re: Text from Virgin saying "3 incorrect PIN attempts"...?!

Hi, Yes I am still able to access it, I haven't had any more texts about it no...
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