Samsung s10e, it used to work fine, without any settings changed its gone from showing delivered, then when read, then went to receiving a text when delivered, to nothing now. When highlighted it just just says sent.
Thanks for using the forums to get this issue with your mobile services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I am sorry you're no longer receiving read/sent reports on your Samsung s10e, I believe this could be due to a number of issues which we will try to help troubleshoot. However, it may be an aspect that you need to reach out to Samsung to look into - but we will come to that later if we can't figure it out now!
Some things I want to ask are -
Is your handset up to date with the latest OS update?
Did this issue occur after the most recent OS update from Samsung?
Can you try deselecting the read/delivered report option and reboot your handset. Then, reselect the option to show these reports.
Does this issue only happen on particular numbers or is it a blanket issue?
Please let me know the answers to the above questions 🙂
I did not notice whether an OS update caused this or not, but it has changed how the delivery report works twice in the last 2 months. It used to show delivered next to the text, then that changed to read once read. Then it changed to sending me a notification when the text was delivered. Now it just says requested, which never changes once delivered or read to any other network.
This is blanket across all numbers and networks.
I have tried deselecting delivery reports and restarting before applying again, but this did not make any difference.