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PaullB
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Text Prob

Hello

I have just upgraded to the S20 FE and cannot receive any text messages. Service was going OK on previous S7. So I believe it has to be this handset. Can send sms but not Receiving Sms

Any help 

Appreciated

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Ayisha_B
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Re: Text Prob

Hi @PaullB,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you are having issues receiving messages. 

 

Do you have WiFi calling enabled on your device?

Ayisha_B
Forum Team



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PaullB
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Re: Text Prob

Do not think I have.

were would it be in the menu as I can not see it

menu path would be good if known

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Beth_G
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Re: Text Prob

Hi PaulB,

 

From the Home screen, tap the Phone icon. (lower-left).> Navigate: Menu icon. (upper-right) > Settings. Then, tap the Wi-Fi Calling switch to turn on or off . If activating Wi-Fi Calling for the first time:

 

Hope that helps 🙂

 

Did you receive a new SIM by any chance when you upgraded your handset? Have you been able to try your SIM in another handset to see if you're still unable to receive texts that way?

 

Also, can you please confirm if you're having issues receiving calls or anything else?

 

Thanks

 

Beth

Beth
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