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Lmj2505
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Text Message failed

Bought an iphone11 and put in the virgin media SIM card that came with my bundle. I get unlimited texts and data. 
I got a PAC code and transferred my old mobile no across. Not sure if that’s relevant.

Now I can’t send messages. I keep getting ‘message failed’. Sometimes my friends don’t receive them at all. Sometimes they get it 3 or 4 times. Please help. 
thanks x

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enlli
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Re: Text Message failed

Wonder if it is anything to do with this

https://community.virginmedia.com/t5/Virgin-Mobile/Can-t-receive-calls-or-texts-after-porting/td-p/4...

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Martin_N
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Re: Text Message failed

Hi Lmj2505,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. 

 

Can you confirm if this is for iMessage or standard SMS?

 

^Martin

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Lmj2505
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Re: Text Message failed

It’s from standard SMS. WhatsApp and messenger work fine 

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Hayley_S
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Re: Text Message failed

Thank you for confirming this @Lmj2505,

 

Please can you try the following:

 

Settings > Phone > My number

 

Is it showing the correct number that you want to use?

 

Let me know please 🙂

Hayley
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Lmj2505
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Message 6 of 10
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Re: Text Message failed

No, it still shows the original phone number on the SIM. I got a PAC code and transferred my old number across but the is numbers isn’t showing. 

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enlli
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Re: Text Message failed

Try signing out of you Apple ID. Switch off the phone, sign in to your Apple ID again then start the phone 

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Steven_L
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Re: Text Message failed

Thanks for coming back to us @Lmj2505.

 

Would you be able to try the advice from @enlli and let us know how it goes?

 

Regards,

Steven_L

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Lmj2505
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Re: Text Message failed

I tried the advice given and it didn’t work I’m afraid 

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Steven_L
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Re: Text Message failed

That's no problem @Lmj2505 and thanks for trying that out.

 

Are you able to receive text messages?

 

Would you please try to send a message entering the number instead of using the number from your contacts?

 

 

Regards,

Steven_L

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