Virgin Media Community

[Lmj2505]

Bought an iphone11 and put in the virgin media SIM card that came with my bundle. I get unlimited texts and data. 
I got a PAC code and transferred my old mobile no across. Not sure if that’s relevant.

Now I can’t send messages. I keep getting ‘message failed’. Sometimes my friends don’t receive them at all. Sometimes they get it 3 or 4 times. Please help. 
thanks x

[enlli]

Wonder if it is anything to do with this

https://community.virginmedia.com/t5/Virgin-Mobile/Can-t-receive-calls-or-texts-after-porting/td-p/4...

[Martin_N · Accepted solution]

Hi Lmj2505,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you're having. 

Can you confirm if this is for iMessage or standard SMS?

^Martin

[Lmj2505]

It’s from standard SMS. WhatsApp and messenger work fine 

[Hayley_S]

Thank you for confirming this @Lmj2505,

Please can you try the following:

Settings > Phone > My number

Is it showing the correct number that you want to use?

Let me know please 🙂

[Lmj2505]

No, it still shows the original phone number on the SIM. I got a PAC code and transferred my old number across but the is numbers isn’t showing. 

[enlli]

Try signing out of you Apple ID. Switch off the phone, sign in to your Apple ID again then start the phone 

[Steven_L]

Thanks for coming back to us @Lmj2505.

Would you be able to try the advice from @enlli and let us know how it goes?

Regards,

Steven_L

[Lmj2505]

I tried the advice given and it didn’t work I’m afraid 

[Steven_L]

That's no problem @Lmj2505 and thanks for trying that out.

Are you able to receive text messages?

Would you please try to send a message entering the number instead of using the number from your contacts?

Regards,

Steven_L