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Cheemue
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Text Issue on over limit

I have received this text :’You've hit your spending cap, which will reset on your next refresh. Head to virginmedia.com/changespendcap to login and change it.’
I am no where near hitting my spending cap. Why am I getting this message. This has happened before.

Thanks. 

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John_GS
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Message 2 of 9
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Re: Text Issue on over limit

Hi Cheemue

 

Thanks for posting and welcome to the community. My apologies for the confusion over the text received. Have you logged in to either the app or the online account to get a balance check and if so, is it near the cap? 

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Cheemue
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Message 3 of 9
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Re: Text Issue on over limit

I’ve got unlimited texts and Minutes.19.56GB left of 20GB 

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Robert_P
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Message 4 of 9
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Re: Text Issue on over limit

Thanks for the update Cheemue, in the mobile app or online account, does it advise of a spend cap? If so, can you confirm the value it is currently se to?

 

Rob

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Cheemue
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Message 5 of 9
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Re: Text Issue on over limit

It is set to no extra spend. 
It also says in the app I’ve reached my spending cap and to continue receiving services outside my monthly allowances to increase or remove my spending cap.
Thanks. 

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Hayley_S
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Re: Text Issue on over limit

Hello @Cheemue

 

Thank you for confirming this for us, I am sorry for any confusion caused.

 

I am going to send you a private message so we can go over this in more detail, I want to help you resolve this asap.

 

Look out for my message in your inbox.

 

Thanks,

Hayley
Forum Team



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Hayley_S
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Message 7 of 9
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Re: Text Issue on over limit

Hello @Cheemue,

 

Thank you for talking to me today in a private message.

 

I am glad that I was able to help you with your query 🙂 If you ever need my help again please do not hesitate to message me.

 

Hope you have a lovely day. 

 

Thanks.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Bigbad123
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Re: Text Issue on over limit

What is the point in replying in a private message ?
No one else with this problem and looking for the solution will be able to see it
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Martin_N
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Message 9 of 9
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Re: Text Issue on over limit

Hi Bigbad123,

Thank you for your post and welcome to the community. 

We private message customers when we need to access theirs account. 

The private message allows us to discuss account sensitive information in a secure location.

^Martin

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