Tether ............... End of

[Nutri-Grain]

My elderly mother has a new handset but it needs a new 5G SIM

After I have spent an very frustrating hour on her behalf to VM online chat help I despair 🤷‍♂️

Please can you help ?

I've gone through the security questions countless times only to be told I have to repeat them in order for them to access account details and send a SIM

Just utterly ridiculous !

It's SIM card !!!!! It's not he crown jewels !!!

Can somebody at VM make this process simpler (automated even !)

I still need help to have a new SIM delivered to her if anyone can care to step in ?

Thank You

[Steven_L]

Hi Nutri-Grain,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having trying to order a new sim card for your mothers handset. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome Nutri-Grain, glad that I could help out this evening 😀

Please let me know if you have any further issues or questions.

I hope that you have a good evening also.

Kind Regards,

Steven_L