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Temporary or Ported number not recognised

Hi

Ive just changed network from ID to Virgin, I put in my new sim yesterday and my temporary number was working fine, I’ve just received a message saying my switch is complete however now the temporary number isn’t working (message ‘the number you are calling has been changed’) but neither is my old, supposedly ported number (message ‘the number you have called is not recognised’). My phone is an iPhone 6s using 13.4.1. Can someone please help? 

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Re: Temporary or Ported number not recognised

Hi Andy1100xx

 

Thanks for posting and welcome to the community.

 

Can you do this for me on the phone;

 

Settings - Phone - My number.

 

Does the number displayed read as the correct ported in one? iPhones traditionally read the number from the SIM. 

 

Kind regards,

John_GS
Forum Team

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