Hi i have just changed from 02 to virgin. I have provided the pac code and they said my number which I had with 02 . The number I asked to keep is [MOD EDIT: PERSONAL INFORMATION REMOVED]
They said it would be live 05.01.21.
The number isn't working . The new virgin sim is showing the new number virgin has supplied. Can you advise please
MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Welcome to the Community and thank you for getting in touch.
I am sorry to hear the number has not been ported over.
I would be happy to look to this further for you but I am having trouble locating your account from the Community details.
With this being the case I am going to pop you over a private message and this will be available via the purple envelope on the top right of this page.