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Telephone no

Hi i have just changed from 02 to virgin. I have provided the pac code and they said my number which I had with 02 . The number I asked to keep is [MOD EDIT: PERSONAL INFORMATION REMOVED]

They said it would be live 05.01.21.

The number isn't working . The new virgin sim is showing the new number virgin has supplied. Can you advise please

Thank you

Paula Morrow 

 MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Telephone no

Hi Littlebear59, 


Welcome to the Community and thank you for getting in touch. 


I am sorry to hear the number has not been ported over. 

I would be happy to look to this further for you but I am having trouble locating your account from the Community details. 


With this being the case I am going to pop you over a private message and this will be available via the purple envelope on the top right of this page.


Speak soon, 




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