Menu
Reply
Tobytyler77
  • 32
  • 0
  • 0
On our wavelength
212 Views
Message 1 of 6
Flag for a moderator

Tariff Change

I'm a bit concerned that my new 30 Day Rolling Tariff Contract which replaces my old Tariff has not yet showed up on my Virgin Mobile Account, it's now over 24 Hours after Virgin agreed to switch my Tariff, I was out of Contract on my old Tariff so there's no issues there but the 30 Day Rolling Contract offer ends Today, should I be concerned or will my Tariff change over soon, every other time I've changed Tariff it's not taken this long to show on my Account, thanks for any help forth coming.

0 Kudos
Reply
Steven_L
  • 11.31K
  • 683
  • 1.15K
Forum Team
Forum Team
180 Views
Message 2 of 6
Flag for a moderator

Re: Tariff Change

Hey Tobytyler77,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your mobile tariff change. Have you received any emails to confirm your tariff has been updated? Please be sure to check your spam/junk folder as the mails can sometimes find their way in there.

Kind Regards,

Steven_L

0 Kudos
Reply
Tobytyler77
  • 32
  • 0
  • 0
On our wavelength
174 Views
Message 3 of 6
Flag for a moderator

Re: Tariff Change

Thanks for your reply, I have received an email with pre order Contract attached I've approved them on my mobile phone I'm just a bit concerned that it's over 24 hours later and my Account is still showing my old Tariff. 

0 Kudos
Reply
Steven_L
  • 11.31K
  • 683
  • 1.15K
Forum Team
Forum Team
169 Views
Message 4 of 6
Flag for a moderator

Re: Tariff Change

Thanks for coming back to us Tobytyler77, it can take up to 48 hours for the changes to reflect on your online account, if this hasn't been updated by tomorrow, please let us know here and we can investigate further but as you have agreed to the contract, there should be no issues.

Kind Regards,

Steven_L

0 Kudos
Reply
Tobytyler77
  • 32
  • 0
  • 0
On our wavelength
166 Views
Message 5 of 6
Flag for a moderator

Re: Tariff Change

Thanks for your reply, I've git the Contract and it's been approved so I will keep an eye out on my Account and come back to you if it's not updated, thanks for your help.

0 Kudos
Reply
Beth_G
  • 5.22K
  • 299
  • 554
Forum Team
Forum Team
161 Views
Message 6 of 6
Flag for a moderator

Re: Tariff Change

Hi Tobytyler77,

Thanks for coming back. As we say if you do have any concerns or would like us to check, we're here 😀

Kind regards

Beth
0 Kudos
Reply