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TRYING TO GIVE VIRGIN MONEY

I am trying to pay off my mobile phone but cannot talk to a human being. Every time I phone 789 all I get is recorded messages that take me round in circles and try to put me ice and after waiting on hold for an hour was cut offn touch with Virgin Media which I don't have an account with. I cannot go to a shop as they have closed all retail outlets. All I want to do is talk to a HUMAN. I managed to get through on

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Re: TRYING TO GIVE VIRGIN MONEY

Hi Robin_Gloyns, 

Thanks for your post and welcome to our community. 

I'm very sorry to hear that you're having trouble paying off your mobile phone, I do apologise. 

Can I ask what you mean exactly by paying off, are you looking to buy out of a contract and cancel or upgrade?

Or are you looking to make a payment on your account for a bill? 

Let us know so we can advise further 🙂 

Emma_C - Forum Team
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Re: TRYING TO GIVE VIRGIN MONEY

It has now been sorted thanks to mobile messaging and an extremely helpful. agent. I bought my mobile over a period of months but wanted to pay off the balance. It took nearly a week to sort but thanks for your responce

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