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Jamesydc
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Switching

So I have recently joined virgin and received my device yesterday straight away I gave my pac code to keep my number now my account recognises the number I wanted to keep but when I call or text it’s still the number virgin gave me? Do I receive a new sim or am I being an idiot here?

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enlli
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Re: Switching

Have you been given a date for the swap?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Switching

Hi Jamesydc

 

Thanks for posting and apologies for the delayed reply.

 

Is the number issue sorted? If not, is it an iPhone you're using? 

 

If so, go into the settings, phone, then 'my number'. Is it displaying the correct number?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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