Switching to 4g

[Matt37washy]

Hi

Got a text from Virgin 30th September saying that I would be getting switched to 4g for no extra cost from my refresh day in November.

well my refresh day is today and no sign of 4g.

has anyone else had this message and have you received the upgrade? Didn’t know whether I should have received a new sim or not. My phone is 4g compatible

thanks

[Hayley_S]

Hello @Matt37washy,

Welcome back! Thanks for posting.

I am sorry that your 4G has not appeared, please can you show me a screenshot of the message?

Look forward to your response.

Many thanks,

[Matt37washy]

Hi

 as can see it’s the text from 30 September 

thanks

[Hayley_S]

Thank you for sharing this @Matt37washy.

What happens when you click the link that is on there for the 30th?

Many thanks,

[Matt37washy]

Comes up with the ‘Crikey we can’t find that page’. My wife got the same text too. Initially thought might be a fake text but was from the same number that sends all our ‘we’ve refreshed your allowances’ texts

[Hayley_S]

Thank you for confirming this @Matt37washy.

I will send you a private message so I can investigate this further.

Please look out for a plum envelope at the top right of your screen 🙂

Many thanks,

[Matt37washy]

Hi

did you get my reply?

thanks

[Hayley_S]

Hello @Matt37washy,

Thank you for talking to me in private, please do let me know how it goes when your wife gives us a call 🙂

Many thanks,

[Matt37washy]

Hi

We rang virgin mobile and I’m now considering getting some legal advice.

The advisor I spoke to said they can upgrade us but would mean entering into a 12 month contract.

As shown in the text message received that made no reference to having to enter into a contract at all, just said we would be getting upgraded which is misleading information.

just a heads up for any future people raising this with you but feel this is misleading customers.

[enlli]

I can't believe Virgin still have 3G only contracts at a time when 3G is being phased out. To my knowledge the only network that has

It costs them nothing to move you. 

A PAC code is cheaper than a lawyer!