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Jonty_L
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Switching on roaming?

How do I switch on roaming when I’m abroad and have forgotten my account password? 

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Emma_C
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Re: Switching on roaming?

Hi Jonty_L, 

Thanks for your post and welcome to our community. 

Sorry for the delay in getting back in touch, we have been busier than usual. 

Have you been able to get this sorted and into your account since? 

If not then please reply to the personal message I'm sending you now and we'll take it from there. 

 

Emma_C - Forum Team
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Jonty_L
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Re: Switching on roaming?

Nope.  The system for getting in touch seems designed to make contact with the Virgin team from abroad impossible...no way to email, chats not answered, phones not picked up.  All in all a desperately inadequate service.

The problem has resolved itself because I'm now back in the UK and my phone is working once more.  I will have to submit a formal complaint...over a month without access to the network.  Really not good enough.

J

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Emma_C
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Re: Switching on roaming?

I am sorry that about that and can appreciate any frustration caused. 

We do appreciate the feedback and if you would still like some help getting into your online account or activating roaming for your next trip please reply to my personal message. 

Emma_C - Forum Team
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