Switching from virgin to O2 sim

[Lauraino]

2 weeks ago we upgraded our Virgin tv/phone/broadband package (ultimate oomph volt bundle) This included changing from a virgin mobile sim to a £25 O2 unlimited mobile contract. However we still have not received the new SIM card for O2 and my current virgin mobile sim will expire this week. I have a PAC code to port the number across but am worried as no sim has arrived. When I spoke to O2 they were not able to help without the sim. Please can you advise?

[Ayisha_B]

Hi @Lairaino,

Welcome to our Community Forums and thanks for your post. 

Sorry to hear you're O2 Sim has not arrived. 

What did they advise when you spoke with them?

[enlli · Accepted solution]

The thing is, was it ever ordered? O2 are pretty efficient and it looks like this may be the case

I have a direct number for thier sales line they may be able to check

You can call them on 0800 081 0255

[Ayisha_B]

Thanks for sharing @enlli

It is O2 who need to get the SIM issued @Lairaino.

Let us know how you get on!

[jamesredfern]

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@Ayisha_B wrote:

Thanks for sharing @enlli

It is O2 who need to get the SIM issued @Lairaino.

Let us know how you get on!

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I don't think this is correct. When I. Did exactly the same thing as the OP the o2 sim was ordered by the virgin media advisor whilst i was on the phone.  Had an email last night saying sim was dispatched. 

[Natalie_L]

Hi jamesredfern, 

Thanks for your post. 

Volt O2 SIM's would be dispatched by O2 as a separate account would be opened with them directly. 

[Lauraino]

Thanks for all your suggestions everyone. Called O2 today on the number above and they are sending out a new sim so hopefully this will all be resolved this week. Interestingly the chap from O2 I spoke to said this happens quite often and he thought virgin were meant to send out the O2 sim?! 
thanks all

[Alex_RM]

Glad to hear you've been able to get this sorted Lauraino 🙂

Thanks for letting us know.

Alex_Rm