Virgin Media Community

[T_UKVM]

I cancelled the Oomph package as it was coming to an end of the minimum period and didnt want to pay the new larger amount. I did this and my contract was due to end in the 30 days.

I asked for my PAC code online so as to take elsewhere as wanted to keep the number

A couple of days later someone called and offered me a deal to stay, so I was happy enough to do, paying close to what I currently was but the package was split into VM for TV/BB/Landline and separate was an O2 Mobile Sim contract now. It is called Volt apparenlty.

O2 send the SIM card and the rest of TV/BB/LL seems to have stayed the same so all good, apart from the mobile telephone Number.

It is a new O2 Number with the SIM. I have activated using the SWAP 20220 and it seems to be working ok.

I thought that VM would do the Swap of the VM mobile phone number over because the person who I did the deal with said she was generating a PAC code...although I had already done that as thought I was leaving.

My question:

DI I supply O2 with the PAC Code generated by myself...
has the person at VM done this already
or have they generated another PAC code i dont know about?

thanks in advance for any help.

Cheers
T

[Kath_F]

Hi T_UKVM, 

Thanks for your post and apologies about any confusion regarding the new O2 SIM and your existing VM one. 

In order to help and advise correctly, I will need to check what's been done on your Mobile account. TO do this I will need to confirm some information with you so I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi T_UKVM, 

Thanks for sticking with me on this one via private message. 

I'm glad I've been able to get your questions answered and concerns alleviated. 

If you have any further issues, pop back here and let us know. 

Thanks,