Virgin Media Community

[AlfieJPalmer]

Hi Virgin,

Is it possible to get a 5G version of my simcard?

I bought a OnePlus 8 Pro 5G and can't seem to get a 5G signal on it. I've checked my phone options and 2G/3G/4G/5G is selected. If I manually look at available networks I can only see 4G variants, i.e. EE 4G, Virgin 4G etc.

I've also checked the coverage with your tool and it looks like this area is covered.

Could you please advise?

Kind Regards,

Alfie J.

[Gareth_L]

Hello AlfieJPalmer

Thanks for your post 

Sadly we as a Forum Team cannot apply any upgraded or package changes on here

However if you have a look here at our 5G sim only deals 

The either give s a call on 789 or text us 07533016422

The Team can get you up and running 

Gareth_L

[AlfieJPalmer]

Hi Gareth,

I understand that - I actually thought I was already on a 5G contract as if I go to manage my plans, the header states:

Our super-speedy 5G plans

Whether you love surfing, shopping or streaming on your phone, faster 5G is the way to do it. Remember, you’ll need a 5G compatible phone to benefit from the improved speeds.

Is it possible I just have an incompatible/old SIM?

Kind Regards,

Alfie J.

[Gareth_L]

Hi AlfieJPalmer

Sorry got my wires crossed 

Let me send you a private message to pass security 

Then I can check for you

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for those details AlfieJPalmer

It would require you to call us on the numbers we advised sorry 

Gareth_L

[AlfieJPalmer]

No problem - thanks for taking a look

[Gareth_L]

Would you be okay to let me know how you get on please 

Gareth_L

[AlfieJPalmer]

Yeah, will do. Thanks again.

[AlfieJPalmer]

All done.

SIM was in the list for migration but it couldn't be confirmed when it would actually be migrated. Moved to a slightly cheaper (but better) contract, so win-win.

Thanks again.

[Gareth_L]

Hi AlfieJPalmer

Thanks for the update

Definitely a win win all around 

Were here if you have any more questions 

Gareth_L