on 05-01-2022 12:11
Hi Virgin,
Is it possible to get a 5G version of my simcard?
I bought a OnePlus 8 Pro 5G and can't seem to get a 5G signal on it. I've checked my phone options and 2G/3G/4G/5G is selected. If I manually look at available networks I can only see 4G variants, i.e. EE 4G, Virgin 4G etc.
I've also checked the coverage with your tool and it looks like this area is covered.
Could you please advise?
Kind Regards,
Alfie J.
on 05-01-2022 12:27
Hello AlfieJPalmer
Thanks for your post
Sadly we as a Forum Team cannot apply any upgraded or package changes on here
However if you have a look here at our 5G sim only deals
The either give s a call on 789 or text us 07533016422
The Team can get you up and running
Gareth_L
on 05-01-2022 12:30
Hi Gareth,
I understand that - I actually thought I was already on a 5G contract as if I go to manage my plans, the header states:
Whether you love surfing, shopping or streaming on your phone, faster 5G is the way to do it. Remember, you’ll need a 5G compatible phone to benefit from the improved speeds.
Is it possible I just have an incompatible/old SIM?
Kind Regards,
Alfie J.
on 05-01-2022 12:34
Hi AlfieJPalmer
Sorry got my wires crossed
Let me send you a private message to pass security
Then I can check for you
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 05-01-2022 12:48
Thanks for those details AlfieJPalmer
It would require you to call us on the numbers we advised sorry
Gareth_L
on 05-01-2022 12:48
No problem - thanks for taking a look
on 05-01-2022 12:52
Would you be okay to let me know how you get on please
Gareth_L
on 05-01-2022 12:58
Yeah, will do. Thanks again.
on 05-01-2022 14:22
All done.
SIM was in the list for migration but it couldn't be confirmed when it would actually be migrated. Moved to a slightly cheaper (but better) contract, so win-win.
Thanks again.
on 05-01-2022 14:25
Hi AlfieJPalmer
Thanks for the update
Definitely a win win all around
Were here if you have any more questions
Gareth_L