My partner has swapped her SIM card as requested, but I don't think she has read any of the instructions and I also think she has thrown her old SIM card away.
She didn't tell anyone she had swapped it, until we were all wondering why we couldn't contact her.
She now has a different number and is very confused.
Is there any way she can get her old number back please?
Thanks for the post and welcome to our community.
I'll pop you over a private message now so we can pass security on the account and look into this.