my Nan has a pay as you go Virgin sim and now has a bundle sim (free as they have virgin tv) that she now wants to swap onto but keep her number. No one at customer service seems to be able to help her so is there a way to do this that I can do online?
Hi MHowell1941 thanks for posting and welcome to our community.
Our fantastic @Anonymous has answered your specific question 100% correctly in regards to transferring numbers. We cannot do it. However, we can transfer tariffs. To enable us to look into this I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.