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MHowell1941
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Swap virgin number to new sim

Hi All

my Nan has a pay as you go Virgin sim and now has a bundle sim (free as they have virgin tv) that she now wants to swap onto but keep her number. No one at customer service seems to be able to help her so is there a way to do this that I can do online? 

many thanks 

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Anonymous
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Re: Swap virgin number to new sim

its not possible AFAIK to swap a number between VM sims.

you would have to port the number away from VM and then back to the new sim
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Lee_R
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Re: Swap virgin number to new sim

Hi MHowell1941 thanks for posting and welcome to our community.

Our fantastic @Anonymous has answered your specific question 100% correctly in regards to transferring numbers.  We cannot do it. However, we can transfer tariffs.  To enable us to look into this I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

 

Lee_R

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