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edam
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Suspicious Email

I have had a mail from Virgin Media saying that they have tried to text me but as I have not responded I need to get a new SIM  for roaming.

What I find suspicious is that they dont say which account and which phone this is for . I have two !!!

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Alex_RM
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Re: Suspicious Email

Hi edam,

 

Thanks for posting and sorry for any confusion this may have caused.

 

We would usually text the number we're referring to.

 

Alex_Rm

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edam
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Re: Suspicious Email

This was a  Email 

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Steven_L
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Re: Suspicious Email

Hey @edam,

 

Welcome to the community and thanks for taking the time to post here on our forums with this issue.

 

This is indeed a legitimate email about our roaming features migration that is going ahead in October.

 

I can look into this for you and see what is happening on your account, I will send over a private message to you now, please respond with the requested details and we can get this investigated. 

 

 

Regards,

Steven_L

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