Suspicious Email

[edam]

I have had a mail from Virgin Media saying that they have tried to text me but as I have not responded I need to get a new SIM  for roaming.

What I find suspicious is that they dont say which account and which phone this is for . I have two !!!

[Alex_RM]

Hi edam,

Thanks for posting and sorry for any confusion this may have caused.

We would usually text the number we're referring to.

Alex_Rm

[edam]

This was a  Email 

[Steven_L]

Hey @edam,

Welcome to the community and thanks for taking the time to post here on our forums with this issue.

This is indeed a legitimate email about our roaming features migration that is going ahead in October.

I can look into this for you and see what is happening on your account, I will send over a private message to you now, please respond with the requested details and we can get this investigated. 

Regards,

Steven_L