Thank you for your post and welcome to our community forums.
I'm very sorry to hear this. Are you still unable to use your services, or is this now working? If the issue remains, can you confirm when and how you made the payment? The full outstanding balance would need to be cleared.
I'm going to send you a private message in a few moments so we can take some additional details and have a closer look at things. Please respond to this at your earliest convenience and we can proceed from there.