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Supposed to Oomph UnLtd SIM but it listed as Oomph 5GB

Used to have Oomph UnLtd SIM on account and deal came to an end so obtained PAC and moved to another provider.

Have since been offered Oomph again and accepted but new SIM shows as Oomph 5GB on a family plan with original number as additional on the account with UnLtd data

Why is old number still on account and why is new number not allocated UnLtd data?

Thanks

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Re: Supposed to Oomph UnLtd SIM but it listed as Oomph 5GB

hi Mattbadman, 

Thanks for your post and welcome to our community. 

 

Very sorry that there has been an issue with the Oomph deal, this isn't good. 

We will need to have another look at the account and see what's happened so I'll pop you a message now and get the ball rolling.

Emma_C - Forum Team
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