Virgin Media Community

[shonev]

Hi, 
I have reported stolen SIM card and request for block 2 times this evening. 

3h later, still did not receive any confirmation regarding request for blocking SIM.

Is there anyone working in customer service for emergencies ?

[Steven_L]

Hey @shonev,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear of the issues that you're having trying to get your sim card blocked, I would be happy to get this looked into further but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for letting me know that @shonev.

If you need any further help, just let us know here.

Regards,

Steven_L