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adamr7747
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Stop shortcode text alerts

Hi All,

I get regular texts from GWR_Alerts but don't need them any more and can't make them stop! I set them up years (possibly a decade!) ago & GWR don't seem to have any way of managing them any more. I can't reply "stop" (as suggested by Virgin customer service) as my phone offers no way to reply to "shortcode" text messages. I can't find any option (Samsung A5) to ignore or delete them as they come in. There must be some way to make them stop, short of changing my phone number. Any ideas?

Thanks,

Adam

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Natalie_L
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Re: Stop shortcode text alerts

Hi adam7747, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am afraid we are unable to stop the text alerts from here but if you contact GWR directly, you will be able to unsubscribe from the alerts.

 

Thank you 

 

 

Nat
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adamr7747
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Re: Stop shortcode text alerts

For the benefit of any future googlers... turns out the alerts can be managed from here:

https://www.journeycheck.com/greatwesternrailway/

I managed to guess at an old email address & do a password reset & then could delete the alert.

Adam

Beth_G
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Re: Stop shortcode text alerts

Hi Adam,

 

Thanks for coming back, we appreciate you updating the thread with your findings.

 

I'm pleased to hear you managed to get it sorted.

 

Have a lovely weekend and let us know if you need anything else.

 

Beth

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