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hazedwards
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Stolen airpods

I am currently on a phone contract that also comes with AirPods, but I have the AirPods stolen, can virgin replace the AirPods? Really quite annoyed about it, any help would be great. Thanks 

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stevemorgan
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Re: Stolen airpods

If you have insurance on your device it may be covered 

It would be very unlikely for Virgin to replace them if they are not insured.

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enlli
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Re: Stolen airpods

Simple answer is no. You will have to claim through whatever insurance you have, but be aware there will be an excess payment.

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