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Still on EE in SEptember 2022

ZXT
On our wavelength

on ‎03-09-2022 11:31

I just moved to Virgin today - got my sim this morning.  I was really surprised to see that it's on EE.  Anyone else still on EE?  I thought they were supposed to have moved to Vodafone, and then again to o2?

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11 REPLIES 11

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎03-09-2022 15:51

Hi ZXT, 

Thanks for your post, and welcome back to our Forums. 

Sorry to hear about this. All of our SIMs are currently operating on the O2 Network - can you please advise on why you believe this is an EE SIM? We no longer have access to their network and therefore cannot initialise any new connections.

Cheers,

Reece - Forum Team


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ZXT
On our wavelength
In response to Reece_MH

on ‎03-09-2022 16:04

Hi Reece - thanks for the reply. I've attached a couple of screenshots.  The network showing on the top left of my phone says "EE" and in the drop-down menu. 

IMG_20220903_160357.jpg

 

IMG_20220903_160345.jpg

 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to ZXT

on ‎03-09-2022 16:24

Thank you for the screenshots ZXT, you advised you are a new customer is this correct? 

What handset do you have?

Zoie

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ZXT
On our wavelength
In response to Zoie_P

on ‎03-09-2022 16:30

New customer, yeah. Currently have my SIM in an older unlocked "Vodafone E8' handset. Have used that handset before with an o2 SIM and it did show o2.

(don't want to put the SIM in my Google pixel 6 pro until my number port from Three goes across on Tuesday, as it would mess up some of the settings in Google messages etc)

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Ashleigh_C
Forum Team
Forum Team
In response to ZXT

on ‎04-09-2022 10:26

Hi there @ZXT 

 

Thank you for your responses. I'll pop you a PM now so we can take a closer look and see what's happened here. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.

 

Thank you.

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ZXT
On our wavelength
In response to Ashleigh_C

on ‎04-09-2022 10:58

Many thanks!

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japitts
Very Insightful Person
Very Insightful Person
In response to ZXT

on ‎04-09-2022 20:32

What networks are shown, if you perform a manual network search?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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ZXT
On our wavelength
In response to japitts

on ‎06-09-2022 15:16

Seems the old handset I had my SIM in while I was waiting for the number port from Three to go through was so old that it was assuming a virgin sim was still on EE. My numbers now been ported across from Three and I've put the SIM in my Google pixel 6 pro and it's showing as "Virgin" - the open signal app has confirmed it's on the O2 network. 

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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to ZXT

on ‎06-09-2022 15:27

Thanks for the response there, 

That is quite odd as all of our numbers should be on O2.

I'm glad you were able to confirm this however.

Take care,

Kain
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