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Still no sim, No email and no pbone call. How do i cancel.

  • Ive now been waiting since Tuesdsy 19th May for my Sim card. Ive spent hours on trying to sort it out. Im being told to.log onto my virgin media app. Unfortunately ive never been given an account number so cant log on. The call centre seem unable to grasp this. I came onto this forum last night and was told I would be contacted today. My son ordered a sim the same evening with another company and it was there the next morning. Thos is appalling service. How long do i get to cancel, is this date from when i receive my sim and will i have to log onto my account to do it. 
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Re: Still no sim, No email and no pbone call. How do i cancel.

Hi RN64, 

 

Thank you for posting. 

 

I am very sorry to hear you have been experiencing a delay in receiving your sim. 

 

I will need to take a look in to things from our side so I will pop you over a private message now and we can go from there. 

The message will appear in the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

 

 

Nat
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