Still being billed after returning handset and cancelling contract
Hi there, is anyone able to help?
I signed up for an iPhone back in April, which turned up broken. Long story short, it ended up going to arbitration through CEDR who ruled that Virgin had to allow the return to take place and cancel the services.
Virgin sent me a package so I could return it, which arrived on Wednesday 28th July.
I sent the handset off to Virgin on Wednesday 29th July as requested by Customer Services over the phone on Monday 27th July. On the same day I also used my Pac code to transfer to another network.
Royal Mail says the package was delivered on Thursday 30th July. However I haven't had any confirmation from Virgin about anything, and I have just had the money taken from my account as normal. To make matters worse I can't get hold of anyone from Virgin at all. 😞
Re: Still being billed after returning handset and cancelling contract
Is anyone on the Virgin forum team able to help with this?
I managed to get through to someone on Live Chat after a 14 hour wait (no,really. It was actually 14 hours I left my browser open before someone replied)
They said they hadn't received the handset, even though I have evidence from Royal Mail that it was delivered over a week ago. The conversation was left at the usual "wait 5 working days". Meanwhile I am still being billed, and Virgin are denying that they have received the broken phone that I had to send back.
Virgin have literally failed at every single step since I signed up for this ridiculous contract in April. Quite literally not even one single thing has actually gone as it was supposed to.
Just to be clear, I'm not angry with the Virgin staff, they're all lovely from what I have experienced. It's just Virgin - genuinely the worst company I've ever dealt with in my life.