Status of mobile phone order

[Tomaszz]

Can someone from Virgin please assist. I placed an order for a new phone contract deal and its showing the order status as parked? 

Thanks

[Reece_MH]

Hi @Tomaszz,

Thanks for your post, and welcome to our Community Forums.

Sorry to hear that your order with us has been parked. This can be for various reasons. When we park your order, we send a notification email, can you please check your emails (Inbox and Spam) for any contact from us in regards to this?

Cheers,

[Tomaszz]

I have just order ID number and a message like this: 

Date:Wednesday 13th July, 2022  
 
There's only a few more checks between you and the good stuff. You'll find out soon if your order's confirmed when you get an email or call from us.

[Reece_MH]

Hi @Tomaszz,

Thanks for the update with this. So I can run some further checks on my end, I'm going to pop you a private message. Please look out for it in the top-right of the Forums, in the purple envelope.

Thanks,