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Naydee
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Started on unlimited data as part of a deal now being charged extra.

Good evening,

I really need help on this subject.

I purchased my phone on 06/11/2020 as part of a deal that included unlimited data.

The monthly cost of the phone is £43.50 and the coat of the unlimited data SIM is £0.00 as show on my order details email from 06/11/2020.

My first bill dated 30/11/2020 shows me having unlimited data at £0.00. Then from December onwards it changed to 5gb of data and no one can tell me why.

I rang up in January to let virgin mobile know about this issue and was told it was rectified only to find I am now being charged £27.00 a month for unlimited data and I never agreed to this.

I have all the proof saved in emails of what I signed up for.

Since talking to virgin mobile I have been hungup on, been called a liar and just generally not listened too. I was told the matter had been escalated and promised a call with 24 hours, it's now been 72 hours and I'm still chasing with no one wanting to help.

Any help would be appreciated as I don't know what to do next.

Cheers,

Nathan

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Corey_C
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Re: Started on unlimited data as part of a deal now being charged extra.

Thanks for your post and welcome to the Community Forums, Nathan,

 

Apologies for the delayed response, our records show that this has been resolved by our phone care teams since your post. Let us know if you need any further help.

 

Cheers,

Corey C

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