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Split port

Joining in

I’ve ported from Vodafone to virgin.  Virgin have confirmed the number has been moved ( I can see this on my account) however I can’t receive calls (they just go to voicemail) - I can make calls.  I can send & receive txt’s.

When I make a call the receiver sees ‘my number’

when I check my phone setting’s I see the temporary virgin number associate with the sim even though the number is meant to have been ported.

any good ideas?



Joining in

Actually I can send txt’s but can’t receive them.

Divert is switched off.

4 days into my virgin mobile contract and I still can’t receive calls or txts - frustrating…….


HI MikeB4843, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the number port and will send you a PM so that this can be looked into further for you.

Kind regards, Chris. 

Forum Team
Forum Team

Hi MikeB4843, thanks for the message and PM. 

I m glad to hear that this is now resolved with the switching of IMessage. 

Please let us know if you need anything further