Virgin Media Community

[Adampenny88]

Hello I’m two weeks into my contract. I ported from Bt to virgin and since have been unable to receive calls or text but can make calls and texts. Spoke to an adviser 3 times and tried all the network reset and on off requests also been sent my 2nd sim to try and still the same issue. Please help 

[Travis_M · Accepted solution]

Hi @Adampenny88 

Thanks for posting on our community forum and sorry to hear about your issue. A warm welcome with this being your first post here.

I am going to drop you a private message now to confirm some more details, please keep an eye on your inbox for a message from myself

Regards