Split port issue

[alekc]

I've brought over my phone number from LycaMobile,as of yesterday the port has been confirmed as completed.

Sadly I cannot receive any calls (I can place them, send/receive sms, use mobile), so it looks like to be a split port issue. When someone dials my number (even if it's turned off) they receive "The number you have dialed is incorrect", so it's clearly not routing properly within the network.

Tried all usual troubleshootings + the ones offered by the customer care. 

How can I escalate this to the porting and provisioning team to run verification?

[Gareth_L]

Hello alekc.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the porting of your number.
I'd like to take a look into this for you as I will need to access you account.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your envelope at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details alekc.

I will take a look at this now for you.

Gareth_L

[Gareth_L]

Hello alekc,

Thankyou for the update via a private message.

Glad to hear the port has gone over now correctly for you.

Sorry it happened in the first instance.

Should you need anything else, please head back on here.

Gareth_L