Split Port

[ValerieL]

Hello

I have got a split port problem. Moved to Virgin Mobile 2 weeks ago and submitted PAC code. Managed to get my old phone number transferred for the purposes of making and receiving calls. However, I cannot text/receive texts using my old number. The number that it uses when texting is the number of the SIM that the phone arrived with on day 1. So basically it seems I have got two numbers. Help!

[ValerieL]

PS 

Can someone PM me and I will provide my number etc.

I have a samsung galaxy s22

[Paul_DN]

Hi ValerieL,

Thank you for reaching out to us in our community and welcome, sorry to hear you cannot Text or receive Text's, so I can get this looked into I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.