I got a new virgin phone last week (from my mums account) which turnt up on friday. I was trying since then to port my old number from EE to my new phone.
I got a text about 30 mins ago saying it was all done and I was ready to go.
I can still make calls and texts on my old number - does this mean they have done a split port? Or do I wait till midnight tonight for it to fully go over?
when I call my old number from my ee phone it goes straight to ee voicemail and the same when I ring it on my virgin phone
Good Morning amandaharman33,
Thanks for your post and I'm sorry to this this hasn't been picked up sooner.
Have this issue been resolved or is this still on going?
Drop a response if you still require assistance and we'll be happy to take a closer look