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emilypitts
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Split Port Issue

My number was due to port over yesterday - Friday 14th August. 

It's not come across and I'm not able to receive calls or texts.

Customer Service isn't happening - I just get cut off. 

I took this contract as part of a home broadband + mobile contract. I think I might just cancel it all, as this is totally unacceptable service. 

Does anyone have any strategies for dealing with this issue or getting into contact with Customer Service? 

My Account (Mobile) Apple #port 

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Beth_G
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Re: Split Port Issue

Hi emilyjpitts,

 

Thank you for your post and welcome to the community and Virgin Media! 🙂

 

Many apologies for the delayed response to you, and if your number switch did not go through on the planned date, I can understand this will be disappointing for you.

 

I've had a quick look at your account from here and can see that you called us regarding the number switch, can you please confirm if your number has now successfully ported over?

 

If not, please just let me know and I'll look into this for you ASAP

 

Kindest regards,

 

Beth

 

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