on 27-07-2022 13:19
I am wanting to confirm the rules around data usage and spending cap
I have 10gb of data usage on my sim only pay monthly plan
The page on data usage says that if I exceed my data usage I will be charged £3 per day per 1gb data used above my tariff amount
Does the spending cap come into effect in this has been set and if reached I would in essence lose mobile data access until the start of my next month's allowance
The faq and help pages on spending cap on the website talk about calls and texts to premium services but don't explicitly mention data usage as well. Unless I've missed it
Any help greatly appreciated
on 27-07-2022 14:41
Welcome, thanks for posting.
I am sorry for the confusion with how our spend cap works.
Please do see our self help webpage on 'Spending cap' Let me know if this helps.
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on 27-07-2022 21:59
thanks that has helped - i think i just missed the phrase "data usage" on that page!
ive also found additional details on the understanding data / data allowance pages - which has also helped with my query
thanks again for your help