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Spending cap set to zero

Hi, I’m not sure how I’ve done it, but I’ve reached my spending cap, so I want to set my spending cap to zero, how do I do this?

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Re: Spending cap set to zero

Try this:

https://www.virginmedia.com/help/virgin-mobile-spending-cap


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Re: Spending cap set to zero

Setting spending cap to zero needs to be done via your online account, the last time I used the App - £5 was the minimum you could set.

Remember that when you set the cap at zero, it does not start until your next refresh date.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Re: Spending cap set to zero

I can set cap to £3.00, but I want to set it to £0.00!  Do you know how I do this?

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Message 5 of 7
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Re: Spending cap set to zero

This doesn’t answer my question. I want zero, £0.00 spending cap

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Re: Spending cap set to zero

£0 spending cap would be reached right away and suspend your services

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Re: Spending cap set to zero

You'll need to log into your mobile online account, scroll down to "Change My Spending Cap", choose "Only Use Monthly Allowances".  It will start on your next monthly refresh date.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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