Menu
Reply
Bighorn
  • 3
  • 0
  • 0
Joining in
288 Views
Message 1 of 7
Flag for a moderator

Spending cap set to zero

Hi, I’m not sure how I’ve done it, but I’ve reached my spending cap, so I want to set my spending cap to zero, how do I do this?

0 Kudos
Reply
HowardML
  • 12.33K
  • 1.44K
  • 41
Superuser Emeritus
Superuser Emeritus
280 Views
Message 2 of 7
Flag for a moderator

Re: Spending cap set to zero

Try this:

https://www.virginmedia.com/help/virgin-mobile-spending-cap


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
teabag
  • 5.77K
  • 802
  • 1.65K
Hero
272 Views
Message 3 of 7
Flag for a moderator

Re: Spending cap set to zero

Setting spending cap to zero needs to be done via your online account, the last time I used the App - £5 was the minimum you could set.

Remember that when you set the cap at zero, it does not start until your next refresh date.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
Bighorn
  • 3
  • 0
  • 0
Joining in
261 Views
Message 4 of 7
Flag for a moderator

Re: Spending cap set to zero

I can set cap to £3.00, but I want to set it to £0.00!  Do you know how I do this?

0 Kudos
Reply
Bighorn
  • 3
  • 0
  • 0
Joining in
260 Views
Message 5 of 7
Flag for a moderator

Re: Spending cap set to zero

This doesn’t answer my question. I want zero, £0.00 spending cap

0 Kudos
Reply
Anonymous
Not applicable
257 Views
Message 6 of 7
Flag for a moderator

Re: Spending cap set to zero

£0 spending cap would be reached right away and suspend your services
0 Kudos
Reply
teabag
  • 5.77K
  • 802
  • 1.65K
Hero
248 Views
Message 7 of 7
Flag for a moderator

Re: Spending cap set to zero

You'll need to log into your mobile online account, scroll down to "Change My Spending Cap", choose "Only Use Monthly Allowances".  It will start on your next monthly refresh date.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply