Virgin Media Community

[Barb07]

I have just got a text message stating I have reached my spending cap of £15.00. My mobile account was reset for the month on 30 January. I have NOT spent anything on my mobile. I have tried ringing on 789, but there is no option for me to talk to an advisor. Please can anybody help as I don't know how to sort this out? Thank you

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Barb07,

Apologies for the delayed response, have you been able to get things sorted since your post?

Billing and usage details are viewable from your online account here

Cheers,

Corey C