Virgin Media Community

[Helen25]

I don’t sent many texts and have unlimited texts in my contract. I need to send one today but had an email from Virgin saying I had exceeded my spending cap. The text won’t send even if there is reception. Please can someone advise. Thank you

[apcyberax]

if you can't send it then it trying to charge you.

What does your usage slow on the billing

[Helen25]

My usage says 2 texts out of unlimited texts. How come it is trying to charge me? 

[Helen25]

Thank you this is now resolved. If anyone has similar problems I switched off dial assist on my iPhone - I don’t know if that was linked. Then I spoke to Virgin help desk and the number had being showing up as an international number - and so I was being charged. With dial assist switched off and a small spending cap applied it now works and doesn’t appear to be an international number anymore. It goes through as an iMessage straightaway. I’m not sure if this due to dial assist being switched off or the £2 buffer. 
 Within my contract I am automatically refunded immediately should the charge trigger. I hope that explanation helps others.