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John031
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Spending Cap

I have a £20 spending cap on mobile account, on two occasions over the last three months my bill has been way over that leaving me in serious financial difficulty. Why has the spending cap allowed me to go over my set limit?

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Steven_L
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Re: Spending Cap

Hey John031,

 

Sorry to hear that you've had issues with your spending cap. 

 

Have you been able to speak to the team about this yet?

 

If not, I can take a look into this for you, please let me know if you need any further help.

 

Regards

Steven_L

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John031
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Re: Spending Cap

As yet you have been the first person to contact me about this. Pretty annoyed that I have over £20 to pay for my next bill as I'm currently unemployed 

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Ryan_N
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Re: Spending Cap

Can I ask when you applied the spend cap to your account? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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John031
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Re: Spending Cap

I did it just after i got the phone well over a year ago. This is not the first time my bill has been over the caped amount but now I'm unemployed i cant afford for this to keep happening 

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Ryan_N
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Re: Spending Cap

I will send you a private message so I can look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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