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Janey38
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Speed test

Hello. I've downloaded the app Open Signal and was wondering if someone could help me with the results please?

The test was done indoors 4g Virgin and I got

Download 234Kbps, Upload 1Kbps and Latency 176ms.

I thought I would be able to Google but am still confused!!! 

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Ashleigh_C
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Re: Speed test

Hi there @Janey38 

 

Thank you so much for your post and of course we would love to help! 

 

Can I ask what exactly you need help with? 

 

Thank you. 

Ash_C
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Janey38
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Re: Speed test

Hello Ash many thanks for your reply. 

I'm just trying to find out how my phone is performing as originally I had to have a sim swap due to no 4g. This seemed to resolve but I'm again having issues. 

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enlli
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Re: Speed test

You are best using Speedtest by Ookia from your App Store. Open Signal is OK but you need a dedicated tester

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
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Re: Speed test

I'm very sorry to hear this @Janey38 apologies if I've missed this but what issues are you facing?

 

Is this just over 4G and is the connection very slow? 

 

Thank you.

 

Ash_C
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Janey38
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Re: Speed test

Hi again.  There doesn't seem to be a very high signal bar on this phone. I now have a Nokia 6.1 to hand so will try that too.

Thanks 

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Ashleigh_C
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Message 7 of 17
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Re: Speed test

Thank you @Janey38 if you are able to try the SIM in another phone and see if this issues is also present that would be great. 

 

Just to be clarify are you referring to your signal needed to make calls or your 4G data? 

 

Thanks again.

Ash_C
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Janey38
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Re: Speed test

Hello again. 

I've tried the sim in the nokia and only have one signal bar and no 4g at all. 

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Travis_M
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Re: Speed test

Hi @Janey38

 

Thanks for the reply! 

 

Do you receive poor signal everywhere you go?

 

Regards

 

 

Travis_M
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Janey38
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Re: Speed test

Hello. Yes the signal isn't that good in any of the places I've been and got 4g only once or twice. 

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