Virgin Media Community

[Gornam2]

I have recently purchased an additional SIM card to use basically as a back up phone. 

I have literally so far only given the new mobile number to two of my elderly relatives but in the last two days I have received two obvious scam calls and one obvious spam text. 

Any idea how on earth the scammers have obtained the new number?! 

[Martin_N · Accepted solution]

Hi Gornam2,

Thank you for your post. The number you have won't be a brand new number. 

It would be a recycled number. When a customer changes their number for scam calls they are taken out of service for a period of time as to deter any further scam calls. 

After that period of time they would be reintroduced back into service for other customers to use. 

^Martin

[Gornam2]

Hi Martin

Thank you for your quick reply.

If I continue to receive scam call/ spam texts how do I go about getting a new number?

Many thanks 

[Kath_F]

Hi Gornam2, 

Thanks for coming back to us in the Community 😊

If you would like to change your mobile number then you can pop back to us here and we will be able to move in to a private space to pass security and then will be able to complete a number change for you. 

Hope that helps. 

Thanks, 

[Gornam2]

Hi

Thank you, that’s great. 

I will see how many I receive and get back to you if it continues. 

Many thanks for your help. 

[Kath_F]

No problem at all Gornam2. 

Happy to help. 

If you have any further queries or questions then you know where we are. 

Many thanks,