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Sorry, you don't have enough credit to make this call'

Within the last week 2 Virgin Pay Monthly numbers in my household have been unable to make calls to any numbers (including Virgin Mobile) and I get the message 'Sorry, you don't have enough credit to make this call'.  Rebooted the phone but it is still giving problems and I am unable to make outgoing calls.  Any ideas?

I find this baffling when both numbers have an allowance of 1500 mins / month.

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