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Someone used my details

It took me a month to get to speak to someone about the fact someone has taken out a mobile account in my name and with my bank details I'm assuming because I'm a broadband customer that's how they linked it to my bank account. Finally got through to someone yesterday the guy constantly asked me for the password for the account! How exactly am I supposed to know that? 24 hours on an nobody has been in touch despite how urgent and serious this is.

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Re: Someone used my details

Hi there yvonnejackson,

 

Welcome to our Community Forum and thanks for posting.

 

I'm going to send you a Private Message so i can get more details from you and to take a look at the mobile account that has been opened. Please reply back to my message so I can help.

 

Thanks,

 

Lisa

 

 

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