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Someone help me in Virgin Mobile please!

4 days ago I lost access to 3/4G.  Have rebooted the phone, used the SIM in another identical phone and plugged another SIM into this phone and it works, so I know the fault is not the phone.

Having tried to use the text service (8 hours for Virgin to respond, then I get 30 minutes tto respond to a link that I can't get to, as I have no internet!!) this hasn't worked.

Phoning?  Get cut off!

Chat service - none existent

Paying for a service that I am not receiving, any chance of Virgin Mobile contacting me and fixing my problem or should I ask for a PAC and go somewhere else - might be faster.

We understand that Covid 19 has caused issues, but thinking about customers may be important and making it easy for customers who you are still successfully billing every month might be important if you want to keep those customers.

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Re: Someone help me in Virgin Mobile please!

Finally got through to a very helpful lady on the phone.

Issue was config has changed at the virgin backend and became:

Virgin media mobile internet

goto.virginmobile.uk